Privacy Policy | Jockey VC

🔒 256-Bit SSL Security

Encryption: All payment and personal transactions are fully encrypted and tokenized via PCI-DSS compliant gateways.

🚫 Zero Data Selling

Strict Promise: We never sell, rent, or trade your personal data or phone number to third-party advertisers.

📱 Purpose-Driven Sharing

Courier Fulfillment Only: Address and delivery phone numbers are shared solely with the assigned courier to complete your delivery.

1. Information We Collect

When you use https://delivery.jockeyvc.com or place an on-demand delivery order, we collect only the information necessary to fulfill your order and provide customer support:

Order & Contact Information: Name, delivery street address, email address, and telephone number (used for order and delivery coordination).
Payment Details: Tokenized payment credentials processed directly via secure payment partners (Apple Pay, Google Pay, Stripe). Jockey VC never stores raw credit or debit card numbers on our servers.
Device & Browsing Data: IP address, browser type, operating system, and interaction timestamps collected for security, fraud prevention, and performance monitoring.

2. How We Use Your Information

We process your personal information strictly for legitimate commercial and operational purposes:

Order Fulfillment & Courier Dispatch: Transmitting delivery addresses and delivery instructions to authorized courier drivers (Independent local courier partners) to navigate to your doorstep.
Customer Communication: Sending order confirmations, delivery notifications, and passing your delivery instructions to the assigned courier.
Customer Support & Returns: Investigating and resolving order inquiries, return processing, and issuing refunds under our 30-Day Return Policy.
Platform Security & Compliance: Enforcing strict Google Merchant Center compliance invariants, verifying 1:1 price parity, and preventing fraudulent transactions.

3. Data Sharing & Third-Party Service Providers

We share information only with trusted service providers who adhere to strict data security standards:

Logistics Partners: Contracted courier drivers receive only the necessary recipient name, delivery address, and delivery notes for active deliveries.
Payment Processors: PCI-DSS Level 1 certified processors securely process payment authorizations and refunds.
Legal Requirements: We may disclose information if required by law, subpoena, or governmental regulatory authority.

We Do Not Sell Your Data: Under no circumstances does Jockey Ventures sell, lease, or monetize customer personal data or browsing behavior to third-party data brokers or marketing networks.

4. Your Privacy Rights (CCPA, State & Federal Laws)

Depending on your jurisdiction, you have specific rights regarding your personal information:

Right to Know & Access: You may request a copy of the specific personal data we have collected about you.
Right to Deletion: You may request that we delete your personal data, subject to legal recordkeeping requirements.
Right to Opt-Out of Marketing: You may unsubscribe from promotional emails at any time using the link in the footer of our emails.
Right to Non-Discrimination: We will never deny services, charge different prices, or provide a lower quality of service for exercising your privacy rights.

5. Data Security & Storage Retention

We employ robust technical and organizational security measures, including 256-bit SSL encryption for data in transit and encrypted data storage at rest. We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with statutory accounting requirements.

6. Privacy Questions & Requests

To exercise any privacy rights, request data deletion, or ask questions about our data practices, please contact our Data Protection Officer:

Jockey Ventures
Attn: Privacy & Compliance Officer
📍 15900 La Cantera Pkwy, Suite 6590, San Antonio, TX 78256
📞 Phone: +1 (210) 899-5366
✉️ Email: support@jockeyvc.com