On-Demand Courier Shipping & Delivery Policy
Jockey VC delivers items bought directly from physical brick-and-mortar retail stores, within two business days. Delivery is often faster during store hours, but we do not promise a same-day arrival. Read our complete fulfillment model, estimated timing, flat-rate pricing, and delivery coverage terms below.
Speed: Typically 45 to 60 minutes from order confirmation to your doorstep, during store hours.
Handling Time: up to 1 business day • Transit Time: up to 1 business day. We do not promise same-day delivery.
Transparent Pricing: Uniform $9.99 USD per delivery order.
No surge pricing, hidden handling fees, or fuel surcharges.
Service Radius: Up to 15 miles from the stocking retail store.
Powered by Independent local courier partners.
1. On-Demand Local Courier Fulfillment Model
Jockey VC (Jockey Ventures) operates an on-demand physical retail inventory delivery network. Unlike traditional mail-order e-commerce warehouses that take 3–7 business days to process and ship via parcel carriers, Jockey VC connects customers directly to live, physical retail store shelves.
When you place an order on https://delivery.jockeyvc.com:
- Dispatch: When your order comes in, our fulfillment team assigns an independent local courier via Independent local courier partners.
- Physical Store In-Store Purchase: The courier drives directly to the local retail store, locates your item on the shelf, and purchases the merchandise at the store register on your behalf.
- Direct Doorstep Delivery: The courier immediately drives from the store to your designated delivery address with your item safely packaged.
2. Shipping Rates, Handling Time & Estimated Delivery Times
Google Merchant Center requires exact transparency regarding shipping costs and delivery timelines. We maintain a simple, predictable flat-rate delivery structure. Delivery times are estimates — they depend on store hours, courier availability, and whether the item is on the shelf:
| Fulfillment Service | Delivery Fee | Handling Time | Transit Time | Estimated Total (Door to Door) |
|---|---|---|---|---|
| Jockey VC Local Courier | $9.99 USD | 0 Days (Immediate) | 0 – 1 Hours | Typically 45 – 60 minutes during store hours |
| Scheduled Next-Day Delivery (for after-hours orders) | $9.99 USD | 0 Days | Next Morning (10am–12pm) | Morning Window |
3. Store Operating Hours & Order Cutoff Times
Because all orders are fulfilled from real, physical brick-and-mortar retail locations, delivery availability is tied to retail store operating hours:
- Standard Courier Fulfillment Hours: Monday – Saturday: 10:00 AM – 8:00 PM CST, Sunday: 12:00 PM – 6:00 PM CST
- Daily Same-Day Order Cutoff: 6:00 PM local time
After-Hours Orders: An order placed after 6:00 PM local time, or after the store has closed, is fulfilled the next day that store is open. There is no automated scheduling or priority queue — a person works the order when the store and a courier are both available.
4. Delivery Radius & ZIP Code Eligibility
Our on-demand couriers deliver within a 15-mile radius of the stocking retail store, across the San Antonio metro area.
Enter your delivery address at checkout. If the address turns out to be beyond courier range, we cancel the order and refund you in full — you are never charged for a delivery we cannot complete.
5. Order Updates & Delivery Confirmation
Once your order is confirmed:
- Order Confirmation: You receive an email confirming your order and the store it will be purchased from.
- Item Unavailable: If the item is not on the shelf when the courier arrives, we cancel the order and refund you in full. You are never charged for an item we could not buy.
- Delivery Confirmation: You receive an email when the order has been delivered.
- Delivery Instructions: Add gate codes, unit numbers, or drop-off notes at checkout and they are passed to the courier.
6. When Something Goes Wrong
If a delivery hits a problem, we make it right:
- Inaccessible Address / Gate Code Issues: The courier or our team will contact you using the phone number or email on your order. If delivery cannot be completed, customer care will coordinate re-delivery at no additional charge.
- Item Unavailable on Shelf: If an in-store item is unexpectedly out of stock, the order is cancelled and you receive a 100% full refund with a prompt email notification.
- Damaged Package in Transit: If an item arrives damaged, report it within 48 hours via our Contact page or email support@jockeyvc.com for a replacement delivery or 100% full refund.