On-Demand Courier Shipping & Delivery Policy
Jockey Delivery brings real physical store inventory to your doorstep across San Antonio & Bexar County. When you place an order, an independent local courier picks it up directly from the retail shelf and delivers it to you. Transparent pricing: a $9.99 same-day courier fee ($6.99 next-day); your exact dated delivery window is based on Jockey courier hours (Mon–Sat 10 AM–8 PM, Sun 12 PM–8 PM CT) and shown before payment.
Speed: Local courier delivery during Jockey courier hours. Your exact window is shown before payment.
Order by 5:00 PM CT, get it today. After 5 PM CT on Sunday–Friday, choose next-day delivery by 1:00 PM for $6.99. After 5 PM CT on Saturday, ordering closes and reopens at midnight. Next-day delivery lands Monday–Saturday. Your exact dated window is shown before payment.
Transparent Pricing: $9.99 USD per same-day order; $6.99 USD per next-day order.
Zero surge pricing, zero handling surcharges, and zero hidden checkout fees.
Service Radius: San Antonio ZIP codes beginning with 782, plus Bexar County ZIP codes 78002, 78015, 78023, 78069, 78073, 78101, 78108, 78109, 78112, 78148, 78150, 78152, 78154.
Powered by Independent local courier partners.
1. On-Demand Local Courier Fulfillment Model
Jockey Delivery (Jockey Ventures) operates an on-demand physical retail inventory network. Instead of waiting days for warehouse parcel shipping, we fulfill directly from local store shelves:
- Instant Dispatch: When you place an order on https://delivery.jockeyvc.com, we immediately assign an independent local courier via Independent local courier partners.
- Local Shelf Fulfillment: When you order, Jockey Delivery fulfills your item from a local store shelf — our courier locates the exact item, verifies its condition, and checks out at the register. You pay the published shelf price; we never mark it up.
- Direct Doorstep Delivery: Your courier drives straight from the store to your delivery address and drops off your order safely.
2. Shipping Rates, Handling Time & Delivery Windows
We believe in radical pricing transparency. No surprises, no dynamic surge fees. Delivery timelines depend on store hours and courier availability:
| Fulfillment Service | Delivery Fee | Handling Time | Transit Time | Delivery Window |
|---|---|---|---|---|
| Jockey Same-Day Courier | $9.99 USD | 0 Days (Immediate) | 0 Days (Same-day) | Order by 5 PM CT and delivery is guaranteed today, by 11:59 PM |
| Jockey Next-Day Courier | $6.99 USD | 0 Days | 1 Day | Next day by 1:00 PM CT on days the courier runs by then |
3. Store Operating Hours & Order Cutoff Times
Because orders are fulfilled directly from brick-and-mortar retail locations, delivery availability aligns with store hours:
- Standard Courier Fulfillment Hours: Monday – Saturday: 10:00 AM – 8:00 PM CT, Sunday: 12:00 PM – 8:00 PM CT
- Daily Order Cutoff: 5:00 PM CT
After-Hours Orders: After 5 PM CT on Sunday–Friday, choose next-day delivery by 1:00 PM for $6.99. After 5 PM CT on Saturday, ordering closes and reopens at midnight. Next-day delivery lands Monday–Saturday. Your exact dated window is shown before payment.
Order by 5 PM CT and delivery is guaranteed today, by 11:59 PM
- Order by 5:00 PM CT, get it today. After 5 PM CT on Sunday–Friday, choose next-day delivery by 1:00 PM for $6.99. After 5 PM CT on Saturday, ordering closes and reopens at midnight.
- San Antonio & Bexar County. Our couriers deliver only to San Antonio ZIP codes beginning with 782, plus Bexar County ZIP codes 78002, 78015, 78023, 78069, 78073, 78101, 78108, 78109, 78112, 78148, 78150, 78152, 78154. Outside it, choose ship to home: we buy the item at the San Antonio store and ship it to the lower 48 states and DC, arriving in 1–5 business days (orders after 2 PM CT start the next business day), for $9.99 shipping. Alaska, Hawaii and US territories are not available.
- One $9.99 same-day courier fee per order ($6.99 for next-day) — no surge, no hidden fees. Price shown before tax.
- Missed a guaranteed delivery time? Contact us and we refund your $9.99 courier fee.
4. Delivery ZIP Code Eligibility
Our couriers deliver to San Antonio ZIP codes beginning with 782, plus Bexar County ZIP codes 78002, 78015, 78023, 78069, 78073, 78101, 78108, 78109, 78112, 78148, 78150, 78152, 78154.
Enter your address at checkout. Delivery ZIP eligibility is checked before a payment session is created. Unsupported ZIP codes cannot proceed to payment.
5. Order Updates & Delivery Confirmation
Stay informed at every step of fulfillment:
- Order Confirmation: Instant email confirmation with order details and the local store being shopped.
- Shelf Verification: If an item is unexpectedly out of stock on the shelf, your order is immediately cancelled and 100% refunded. You are never charged for an unfulfilled item.
- Delivery Confirmation: You receive an email confirmation the moment your courier completes delivery.
- Delivery Instructions: Add gate codes, apartment numbers, or drop-off preferences at checkout for your courier.
6. When Something Goes Wrong
We stand behind every delivery with complete customer protection:
- Inaccessible Gate or Address: The courier or our support team will contact you directly by phone or email. If delivery cannot be completed, we coordinate a re-delivery at zero additional charge.
- Item Out of Stock on Shelf: If the physical store is out of stock, your order is cancelled immediately with a 100% full refund.
- Damaged or Incorrect Item: Report any damaged or incorrect delivery within 48 hours via our Contact page or email support@jockeyvc.com for an instant 100% full refund or free replacement.