30-Day Return & Refund Policy
We want you to be completely satisfied with your purchase. Jockey VC offers a transparent, customer-first 30-day return policy with zero restocking fees and free return options.
Window: 30 calendar days from delivery.
Plenty of time to inspect your items and ensure complete satisfaction.
Free Returns: $0.00 (Free Returns) and $0.00 (No Restocking Fees).
Prepaid USPS / UPS labels provided at zero cost to you.
Refund Speed: Processed within 3 to 5 business days.
Credited directly to original payment method.
1. Return & Refund Summary Matrix
Google Merchant Center requires explicit declaration of return criteria. Below is our comprehensive return specification:
| Return Window | 30 Calendar Days from delivery date |
|---|---|
| Return Methods | Free Prepaid Mail-In Return via USPS / UPS |
| Return Shipping Cost | $0.00 (Free Return Shipping) — Prepaid label provided by Jockey VC |
| Restocking Fees | $0.00 (Zero Restocking Fees) |
| Item Condition | New, unused with original packaging, tags, accessories, and documentation intact |
| Refund Processing Time | 3 to 5 business days following item receipt/inspection |
| Refund Method | Original method of payment (Apple Pay, Google Pay, Visa, Mastercard, Amex, Discover) |
| Damaged / Defective Items | 100% full refund or free courier replacement when reported within 48 hours |
2. Step-by-Step Return Instructions
Returns are free and handled by mail with a prepaid label:
Ship the item back using a free prepaid postage label:
- Email support@jockeyvc.com or submit a request via our Contact page with your Order ID.
- Receive an instant prepaid USPS or UPS return shipping label via email.
- Pack the item securely in its original packaging and affix the prepaid label.
- Drop off the parcel at any USPS post office or UPS drop-off location.
3. Damaged, Defective, or Incorrect Deliveries
If your order arrives damaged, defective, or contains an incorrect item due to in-store handling:
- Immediate Reporting: Please notify customer support within 48 hours of delivery by emailing support@jockeyvc.com with a photo of the item and packaging.
- Resolution Choice: We issue a 100% full refund (including item price, taxes, and the courier fee). Where the same item is still on a local shelf we may offer a replacement instead, at your choice.
- No Return Required for Damaged Goods: In most damage cases, you do not need to ship the broken item back.
4. Refund Processing Timelines
Once your returned item is received and inspected at our returns hub:
- We will send you an email confirmation that your return has been inspected and approved.
- Your refund will be submitted to your bank or card issuer within 24 to 48 hours.
- Depending on your card issuer or bank (Apple Pay, Google Pay, Visa, Mastercard, American Express), funds will appear on your account statement within 3 to 5 business days.
5. Order Cancellations
Because on-demand couriers are dispatched immediately upon order confirmation:
- Pre-Shopping Cancellation: If you cancel your order before the courier completes the purchase at the physical retail store register, you receive an immediate 100% full refund.
- In-Transit Cancellation: If the courier has already purchased the item and is en route, you may initiate a standard 30-day return upon arrival or reject the delivery at your door for a full refund of the item price.