30-Day Return & Refund Policy
Simple, hassle-free returns. Jockey Delivery offers a complete 30-day return policy with zero restocking fees, arranged through our support team.
Window: 30 calendar days from delivery.
Take your time to inspect your items with complete peace of mind.
Free Returns: $0.00 (Free Returns) and $0.00 (No Restocking Fees).
Email support to start a return — our team arranges every return.
Refund Speed: Processed within 3 to 5 business days.
Credited directly to your original payment method.
1. Return & Refund Summary Matrix
Below is our complete return specification:
| Return Window | 30 Calendar Days from delivery date |
|---|---|
| Return Methods | Mail-in return arranged by our support team |
| Return Shipping Cost | $0.00 (Free Return Shipping) — return arranged through our support team |
| Restocking Fees | $0.00 (Zero Restocking Fees) |
| Item Condition | New, unused condition with original packaging, tags, accessories, and documentation intact |
| Refund Processing Time | 3 to 5 business days following item receipt/inspection |
| Refund Method | Original method of payment (Apple Pay, Google Pay, Visa, Mastercard, Amex, Discover) |
| Damaged / Defective Items | 100% full refund or free courier replacement when reported within 48 hours |
2. Step-by-Step Return Instructions
Returns are fast, free, and handled by mail — our support team arranges every return:
Ship the item back with the instructions our team sends you:
- Email support@jockeyvc.com or submit a request via our Contact page with your Order ID.
- Receive return shipping instructions from our support team via email.
- Pack the item securely in its original packaging and follow the instructions.
- Drop off the package as directed in the instructions.
Note: Physical retail stores cannot accept returns for Jockey Delivery orders. All returns are arranged through our support team.
3. Damaged, Defective, or Incorrect Deliveries
If an item arrives damaged, defective, or differs from what you ordered:
- Immediate Reporting: Notify customer support within 48 hours of delivery by emailing support@jockeyvc.com with a photo of the item and packaging.
- Resolution Choice: We issue an immediate 100% full refund (including item price, sales tax, and the courier fee) or arrange a free replacement delivery if still on a local shelf.
- No Return Required: In most damage cases, you do not need to ship the broken item back.
4. Refund Processing Timelines
Once your returned item is received by our team:
- We send an email notification confirming inspection and refund approval within 24 to 48 hours.
- Refunds are submitted directly to your original payment method (Apple Pay, Google Pay, Visa, Mastercard, American Express).
- Funds appear on your bank or credit card statement within 3 to 5 business days.
5. Order Cancellations
Because local couriers are dispatched promptly upon order confirmation:
- Pre-Shopping Cancellation: If you cancel before the courier checks out at the store register, you receive an immediate 100% full refund.
- In-Transit Cancellation: If the courier has already purchased the item and is en route, you may initiate a standard 30-day return upon delivery or decline delivery at your door for a full refund of the item price.